Automobile Service Advisor Job Opening in Karunagappalli

As a Service Advisor, you will act as the liaison between our automotive service department and customers seeking vehicle maintenance or repairs. You will be responsible for ensuring excellent customer service, managing service appointments, and advising customers on necessary repairs and maintenance for their vehicles. This role requires strong communication skills, automotive knowledge, and the ability to provide accurate estimates and recommendations. Responsibilities: Customer Interaction: Greet customers courteously and listen to their concerns or vehicle issues. Provide prompt and attentive service to address customer inquiries and requests. Build rapport with customers and establish trust by providing honest and transparent communication. Service Appointment Management: Schedule service appointments for customers, ensuring efficient use of service department resources. Coordinate with service technicians and parts department to ensure timely completion of repairs and maintenance tasks. Keep customers informed about the status of their vehicles and any delays or changes to the service timeline. Vehicle Inspection and Assessment: Conduct initial vehicle inspections to identify maintenance needs and potential repair issues. Consult with customers to understand their vehicle usage, driving habits, and concerns. Provide accurate estimates for recommended services, repairs, and parts replacement based on manufacturer guidelines and dealership standards. Service Recommendations: Explain recommended services and repairs to customers in clear and understandable terms. Prioritize service recommendations based on safety, vehicle performance, and customer preferences. Answer questions and address concerns raised by customers regarding service recommendations or costs. Customer Satisfaction: Ensure that customers are satisfied with the quality of service provided and their overall experience at the dealership. Follow up with customers after service appointments to gather feedback and address any unresolved issues. Resolve customer complaints or concerns promptly and escalate issues to management as needed. Requirements: Proven experience as a Service Advisor or similar role in the automotive industry. Excellent communication and interpersonal skills, with the ability to build rapport with customers. Strong knowledge of automotive systems, components, and maintenance requirements. Ability to interpret technical information and explain complex concepts to non-technical customers. Proficiency in computer software and systems used for scheduling appointments, generating estimates, and tracking service records. Customer-focused attitude with a commitment to providing exceptional service and exceeding customer expectations. Salary and Benefits: Competitive salary based on experience and qualifications. Opportunities for training and professional development in the automotive industry. Employee benefits such as health insurance, retirement plans, and paid time off. Positive and supportive work environment in a reputable dealership or service center. If you have a passion for automotive service and enjoy working with customers to meet their vehicle maintenance needs, we encourage you to apply for the Service Advisor position. Join our team and play a key role in ensuring customer satisfaction and loyalty.