Customer Relation Executive Job Opening in Kannur

We are seeking a dedicated and customer-focused individual to join our team in Kannur as a Customer Relations Executive. The Customer Relations Executive will be responsible for building and maintaining positive relationships with customers, addressing their inquiries and concerns, and ensuring high levels of customer satisfaction. This role requires excellent communication skills, empathy, and the ability to handle customer interactions effectively. Key Responsibilities: Customer Inquiry Handling: Respond promptly and professionally to customer inquiries, requests, and complaints via multiple channels including phone, email, and in-person visits. Provide accurate information about products/services, pricing, availability, and company policies. Issue Resolution: Investigate and resolve customer issues, concerns, and complaints in a timely and satisfactory manner. Collaborate with other departments as needed to address customer issues and ensure prompt resolution. Order Processing and Follow-Up: Assist customers with order placement, processing, and tracking. Follow up with customers to confirm order details, delivery schedules, and satisfaction with products/services. Customer Feedback Collection: Gather feedback from customers regarding their experiences, preferences, and suggestions for improvement. Document and report customer feedback to relevant departments for analysis and action. Relationship Building: Build and maintain strong, positive relationships with customers to foster loyalty and repeat business. Engage with customers proactively to understand their needs and provide personalized assistance and support. Cross-Selling and Up-Selling: Identify opportunities to promote additional products/services to customers based on their needs and preferences. Recommend relevant upgrades, accessories, or complementary products/services to enhance customer satisfaction and increase sales. Documentation and Reporting: Maintain accurate and up-to-date records of customer interactions, transactions, and feedback in CRM software or database systems. Prepare regular reports on customer inquiries, issue resolution, and satisfaction metrics. Qualifications: Bachelor's degree or equivalent experience in Business Administration, Marketing, Hospitality, or related field. Proven experience working in customer service, customer relations, or related roles. Excellent communication skills, both verbal and written, with the ability to interact professionally with customers. Strong interpersonal skills and empathy to understand and address customer needs and concerns effectively. Ability to multitask and prioritize tasks in a fast-paced environment while maintaining attention to detail. Proficiency in computer skills, including MS Office suite and CRM software. Problem-solving abilities and the capability to remain calm and composed under pressure. Positive attitude, patience, and a customer-centric mindset. Willingness to learn and adapt to new processes and technologies. Fluency in local languages (preferred but not required). Note: This job description outlines the primary responsibilities and qualifications required for the Customer Relations Executive position in Kannur. Additional duties may be assigned based on the specific needs of the employer and the nature of customer service activities.