Reservation Executive Job Opening in Idukki

As a Reservation Executive in Idukki, you will be responsible for managing reservations and bookings for our establishment, ensuring efficient and accurate handling of guest inquiries, reservations, and cancellations. Your role is crucial in maximizing occupancy rates, optimizing revenue, and providing excellent customer service to guests. Responsibilities: Reservation Management: Handle inquiries and reservations received via telephone, email, online platforms, or in person. Assist guests in selecting suitable accommodation options based on their preferences, needs, and budget. Input reservation details accurately into the reservation system, including guest information, room types, dates of stay, and special requests. Availability Monitoring: Maintain up-to-date knowledge of room availability, rates, and inventory status. Monitor reservation systems and channels to ensure accuracy of availability and rates. Manage room blocks, allocations, and restrictions to optimize occupancy and revenue. Rate Management and Pricing Strategy: Implement pricing strategies and revenue management techniques to maximize revenue and profitability. Adjust room rates based on demand, market conditions, and competitor analysis. Offer promotions, discounts, and packages to stimulate bookings during low-demand periods. Confirmation and Communication: Confirm reservations with guests via email, telephone, or written correspondence. Provide guests with confirmation details, including reservation numbers, room assignments, and check-in/check-out procedures. Communicate with guests regarding any special requests, changes, or modifications to their reservations. Cancellation and Modification Handling: Process reservation cancellations and modifications in accordance with established policies and procedures. Handle guest inquiries and requests related to cancellations, refunds, and rebooking. Guest Service and Satisfaction: Provide personalized and attentive service to guests throughout the reservation process. Address guest inquiries, concerns, and feedback promptly and professionally. Anticipate guest needs and preferences to enhance their overall experience. Reporting and Analysis: Generate daily, weekly, and monthly reports on reservation statistics, including occupancy, room revenue, and booking trends. Analyze reservation data to identify opportunities for revenue optimization and performance improvement. Qualifications: Bachelor's degree or diploma in Hospitality Management, Business Administration, or related field preferred. Prior experience in hotel reservations, front office operations, or customer service roles. Familiarity with reservation systems, property management systems (PMS), and online booking platforms. Excellent communication and interpersonal skills, with a customer-centric approach. Strong attention to detail and accuracy in data entry and record-keeping. Ability to multitask and prioritize tasks in a fast-paced environment. Proficiency in computer skills and knowledge of reservation software. Fluency in English and proficiency in other languages spoken by guests may be advantageous. As a Reservation Executive in Idukki, you play a crucial role in managing reservations effectively, optimizing revenue, and providing exceptional service to guests, contributing to the success and reputation of our establishment.