Front Office Executive Job Opening in Tirur

Tirur Medical Clinic is currently seeking a professional and courteous Front Office Staff member to join our team in Tirur. As a Front Office Staff member, you will be the first point of contact for patients and visitors, providing exceptional customer service and administrative support. If you have excellent communication skills, attention to detail, and a friendly demeanor, we encourage you to apply for this position. Responsibilities: Greeting Patients: Welcome patients and visitors with a warm and friendly demeanor as they arrive at the clinic, providing assistance and direction as needed. Appointment Scheduling: Schedule appointments for patients over the phone or in person, ensuring accuracy in appointment times and availability of healthcare providers. Patient Registration: Collect patient information, including personal details, medical history, and insurance information, and enter it accurately into the electronic medical records system. Insurance Verification: Verify patients' insurance coverage and eligibility, obtaining necessary authorizations and referrals as required by insurance providers. Billing and Payment Processing: Process patient payments, co-pays, and deductibles accurately, providing receipts and explanations of benefits as needed. Answering Phone Calls: Handle incoming phone calls professionally and efficiently, addressing inquiries, scheduling appointments, and routing calls to the appropriate department or staff member. Medical Records Management: Maintain organized and up-to-date patient records, ensuring confidentiality and compliance with privacy regulations. Patient Check-In and Check-Out: Assist patients with the check-in process upon arrival, verifying demographic information and updating records, and facilitate the check-out process by providing follow-up appointments and necessary paperwork. Responding to Queries: Address patient inquiries, concerns, and requests promptly and courteously, providing accurate information and assistance to resolve issues effectively. Office Maintenance: Ensure the cleanliness and organization of the front office area, including the waiting room, reception desk, and administrative workspaces. Requirements: Education: High school diploma or equivalent qualification required. Additional certification or training in office administration or customer service is a plus. Experience: Previous experience in a front office or customer service role, preferably in a healthcare setting, is desirable but not mandatory. Communication Skills: Excellent verbal and written communication skills in English and Malayalam, with the ability to interact effectively with patients, visitors, and colleagues. Customer Service: Strong customer service orientation and interpersonal skills, with a friendly and professional demeanor. Computer Proficiency: Proficiency in using computer software applications, including electronic medical records systems, scheduling software, and Microsoft Office suite. Organizational Skills: Strong organizational skills and attention to detail to manage multiple tasks efficiently and maintain accurate records. Problem-Solving: Ability to handle inquiries, resolve issues, and escalate complex matters to appropriate personnel as needed. Adaptability: Flexibility to adapt to changing priorities, patient needs, and clinic workflows in a fast-paced environment. Confidentiality: Commitment to maintaining patient confidentiality and adhering to privacy regulations and HIPAA guidelines. Join our team at Tirur Medical Clinic and become an integral part of our front office staff, providing exceptional service to our patients and visitors. We offer a supportive work environment, competitive compensation, and opportunities for professional growth. If you're passionate about customer service and administrative support, apply now to join us as a Front Office Staff member