Telecaller Job Opening in Kundara

Outbound Calling: Place outbound calls to potential customers from a provided list or database. Introduce products or services, explain their features and benefits, and persuade customers to make a purchase or schedule an appointment. Lead Generation: Generate leads through cold calling, prospecting, and networking to expand the customer base. Qualify leads based on predefined criteria and gather relevant information for further follow-up. Follow-Up Calls: Follow up with leads or existing customers to nurture relationships, answer questions, and address concerns. Provide additional information, promotional offers, or incentives to encourage conversions. Customer Support: Provide assistance to existing customers regarding product inquiries, order status, billing issues, or general inquiries. Resolve customer complaints or escalate complex issues to the appropriate department for resolution. Appointment Setting: Schedule appointments or demos for sales representatives or field agents based on customer availability and interest. Coordinate logistics and confirm appointments to ensure timely attendance. Data Entry and Maintenance: Update customer information, call logs, and interactions in the CRM (Customer Relationship Management) system accurately and in a timely manner. Maintain organized records of calls, appointments, and customer feedback for reporting and analysis purposes. Achieving Targets: Meet or exceed daily, weekly, or monthly targets for call volume, lead generation, and sales conversions. Work towards achieving individual and team goals set by the sales or marketing manager. Market Research: Conduct market research to identify potential prospects, industry trends, and competitive insights. Gather feedback from customers or prospects to improve products, services, or sales strategies. Script Adherence: Adhere to scripting guidelines and call scripts provided by the company for consistency and compliance. Customize scripts or talking points based on customer responses and engagement. Professionalism: Maintain a professional and courteous demeanor during phone conversations, adhering to company values and standards. Ensure confidentiality and privacy of customer information in accordance with data protection regulations. Qualifications: Communication Skills: Excellent verbal communication skills with fluency in the local language and proficiency in English or other languages as required. Clear articulation, active listening, and persuasive communication abilities. Customer Service Skills: Strong customer service orientation with a focus on providing a positive experience to callers. Ability to empathize with customers, address their needs, and build rapport over the phone. Sales Skills: Basic understanding of sales techniques, objection handling, and closing strategies. Ability to overcome objections, negotiate effectively, and influence customer decisions. Computer Literacy: Proficiency in using computers, CRM software, and Microsoft Office applications for data entry, call logging, and email communication. Typing skills and familiarity with internet research tools. Time Management: Good organizational and time management skills to prioritize tasks, manage call volumes, and meet deadlines. Ability to work efficiently in a fast-paced environment with minimal supervision. Resilience: Resilience and persistence in handling rejection, handling difficult calls, and maintaining motivation despite challenges. Ability to bounce back from setbacks and maintain a positive attitude. Team Player: Collaborative mindset with the ability to work effectively as part of a team, supporting colleagues and sharing best practices. Willingness to contribute to a positive work culture and collective success. Adaptability: Flexibility to adapt to changing priorities, procedures, and scripts as required by evolving business needs or campaigns. Openness to feedback and willingness to learn and improve performance. Ethical Conduct: Integrity and ethical conduct in dealing with customers, handling sensitive information, and representing the company professionally. Adherence to legal and regulatory requirements related to telemarketing and data privacy. Education and Experience: High school diploma or equivalent qualification required. Previous experience in telemarketing, customer service, or sales roles is preferred but not mandatory.