Telecaller Job Opening in Kottarakkara

Outbound Calls: Make outbound calls to potential customers or clients to introduce products or services. Conduct cold calling campaigns to generate leads and promote company offerings. Lead Qualification: Qualify leads by gathering relevant information and assessing their interest and needs. Identify decision-makers and influencers within target organizations. Product or Service Promotion: Provide information about products, services, features, and benefits to prospective customers. Explain promotional offers, discounts, or incentives to encourage sales conversions. Appointment Scheduling: Schedule appointments or meetings for sales representatives or field agents based on customer availability and interest. Coordinate with sales team members to ensure smooth scheduling and follow-up. Follow-up Calls: Follow up with leads and prospects to nurture relationships, address concerns, and overcome objections. Maintain regular communication with potential customers to keep them engaged in the sales process. Customer Feedback: Collect feedback from customers regarding their experience with products or services. Address any concerns or complaints raised by customers and escalate issues as needed. Database Management: Maintain accurate records of calls, interactions, and customer information in the company database or CRM system. Update contact details, lead status, and interaction history as needed. Performance Reporting: Track and report key performance metrics, including call volume, conversion rates, and lead quality. Provide regular updates to supervisors or managers on performance achievements and challenges. Compliance: Adhere to company policies, procedures, and compliance regulations during call interactions. Ensure adherence to privacy and data protection laws when handling customer information. Continuous Learning: Stay updated on product knowledge, industry trends, and sales techniques through training sessions and self-study. Implement new strategies or approaches to improve call efficiency and effectiveness. Qualifications: Education: Minimum of a high school diploma or equivalent qualification. Experience: Previous experience in telemarketing, sales, or customer service roles is preferred. Familiarity with outbound calling and lead generation techniques is advantageous. Communication Skills: Excellent verbal communication skills in the local language, with a clear and pleasant speaking voice. Ability to effectively convey information and build rapport over the phone. Sales Skills: Basic understanding of sales techniques, including persuasion, objection handling, and closing strategies. Listening Skills: Active listening skills to understand customer needs and respond appropriately. Time Management: Strong time management skills to handle multiple calls and tasks within designated timeframes. Computer Proficiency: Basic computer skills, including familiarity with CRM software, email, and internet browsing. Resilience: Ability to handle rejection and maintain a positive attitude during challenging calls or interactions. Ethical Conduct: Commitment to ethical conduct and integrity in all customer interactions. Team Collaboration: Ability to work effectively as part of a team and collaborate with colleagues to achieve common goals.