Front Office Staff Job Opening in Alappuzha

A Front Office Staff position in Alappuzha, Kerala, would typically involve various tasks related to customer service, administrative support, and ensuring smooth operations at the front desk or reception area of an organization. Here's a sample job description for a Front Office Staff role: Position Title: Front Office Staff Location: Alappuzha, Kerala, India Job Description: Responsibilities: Customer Service: Greeting visitors, clients, and guests in a professional and courteous manner. Providing assistance and addressing inquiries or concerns promptly and effectively. Reception Duties: Operating the telephone switchboard, routing calls, taking messages, and handling general inquiries. Managing incoming and outgoing mail and packages. Appointment Scheduling: Managing appointment calendars and scheduling meetings or appointments for staff members. Sending reminders and confirmations as required. Check-In/Check-Out: Assisting with the check-in and check-out process for guests or customers. Collecting necessary information, issuing keys or access cards, and processing payments accurately. Reservation Management: Handling reservations and bookings for accommodations, meetings, or other services. Ensuring accuracy in recording reservation details and availability. Administrative Support: Providing administrative assistance to various departments as needed, such as typing, filing, photocopying, and data entry. Maintaining Records: Keeping accurate records of visitors, appointments, transactions, and other relevant information. Updating databases and spreadsheets as required. Security and Safety: Monitoring access to the premises and ensuring the security of the front office area. Following established procedures for handling emergencies or security incidents. Cash Handling: Handling cash transactions, processing payments, and issuing receipts. Balancing cash drawers and reconciling transactions at the end of each shift. Communication: Liaising with internal staff members and external parties to coordinate activities and relay messages effectively. Providing information and assistance to callers or visitors as required. Requirements: Education: High school diploma or equivalent qualification. Additional certification or training in office administration or hospitality management is a plus. Experience: Previous experience in a similar customer service or front desk role is preferred but not mandatory. Fresh graduates with relevant skills are encouraged to apply. Communication Skills: Excellent verbal and written communication skills in English and Malayalam. Knowledge of other languages is an advantage. Computer Skills: Proficiency in basic computer applications such as MS Office (Word, Excel, Outlook) and internet navigation. Experience with reservation systems or hotel management software is desirable. Customer Focus: Strong customer service orientation with the ability to handle inquiries and resolve issues professionally and efficiently. Interpersonal Skills: Friendly and outgoing personality with the ability to interact positively with people from diverse backgrounds. Organizational Skills: Good organizational and multitasking abilities, with the capability to prioritize tasks and manage time effectively. Attention to Detail: Keen attention to detail and accuracy in handling reservations, payments, and administrative tasks. Professionalism: Maintain a professional appearance and demeanor at all times. Exercise discretion and confidentiality in handling sensitive information. Flexibility: Willingness to work in shifts, including evenings, weekends, and holidays as required.