Customer Relation Exicutive Job Opening in Cherthala

As a Customer Relation Executive, you will be responsible for building and maintaining strong relationships with our customers. Your primary objective will be to ensure customer satisfaction and loyalty by addressing their inquiries, resolving issues, and providing exceptional service. Key Responsibilities: Customer Engagement: Proactively engage with customers to understand their needs, concerns, and preferences. Build rapport and trust to enhance the overall customer experience. Handling Inquiries: Respond promptly and accurately to customer inquiries via various channels such as phone calls, emails, and in-person interactions. Provide information about products, services, and company policies as needed. Issue Resolution: Address customer complaints and concerns in a timely and effective manner. Investigate issues thoroughly, identify root causes, and implement appropriate solutions to ensure customer satisfaction. Order Processing: Assist customers with placing orders, tracking shipments, and processing returns or exchanges. Ensure accuracy and efficiency in order processing to meet customer expectations. Relationship Management: Maintain a database of customer interactions, preferences, and feedback. Follow up with customers to ensure their needs are met and build long-term relationships. Cross-functional Collaboration: Collaborate with other departments such as sales, marketing, and operations to ensure seamless customer service delivery. Provide feedback and insights to improve products and services based on customer feedback. Documentation and Reporting: Maintain accurate records of customer interactions, transactions, and resolutions. Generate reports to track key performance metrics and identify areas for improvement. Requirements: Bachelor's degree in business administration, marketing, or a related field preferred. Proven experience in customer service or sales roles, preferably in a retail or service-oriented industry. Excellent communication and interpersonal skills. Strong problem-solving abilities and a customer-centric approach. Proficiency in MS Office applications and CRM software. Ability to work well independently as well as part of a team. Flexibility to work evenings, weekends, and holidays as needed.