Delievery Executive Job Opening in Kannur

As a Delivery Executive, you will be responsible for ensuring the timely and accurate delivery of goods to customers in Kannur. This role involves navigating delivery routes, picking up orders from distribution centers or stores, and delivering them to customers' locations. The ideal candidate will have strong organizational skills, a valid driver's license, and a commitment to providing excellent customer service. Key Responsibilities: Order Pickup: Receive delivery orders from distribution centers, stores, or delivery dispatchers, ensuring accurate documentation and order verification. Load delivery vehicles with ordered items, ensuring proper handling and securing of goods to prevent damage during transit. Delivery Route Navigation: Navigate delivery routes efficiently using maps, GPS devices, or route optimization software to reach customers' locations within specified timeframes. Adhere to traffic laws, safety regulations, and company policies while driving and parking delivery vehicles. Timely Delivery: Deliver orders to customers' addresses promptly and accurately, following delivery instructions and customer preferences. Communicate with customers regarding delivery statuses, estimated arrival times, and any delays or issues encountered during transit. Customer Interaction: Provide friendly and professional service to customers upon delivery, greeting them courteously and ensuring customer satisfaction with their orders. Collect payments from customers, issue receipts, and handle cash or electronic transactions securely and accurately. Order Verification: Verify the accuracy and completeness of delivered orders against delivery manifests or invoices, ensuring all items are accounted for and in good condition. Handle returns, exchanges, or customer complaints regarding incorrect or damaged items, following company policies for resolution. Vehicle Maintenance: Perform routine maintenance checks on delivery vehicles, including inspections of tires, brakes, lights, and fluid levels, reporting any issues to supervisors for repairs. Keep delivery vehicles clean and well-maintained, both inside and out, to ensure safe and reliable operation. Qualifications and Skills: Valid driver's license and clean driving record required. Previous experience in delivery, courier services, or related fields preferred. Familiarity with local roads, neighborhoods, and navigation tools such as GPS devices or map apps. Excellent time management and organizational skills to prioritize deliveries and optimize route efficiency. Strong interpersonal and communication skills to interact professionally with customers and colleagues. Ability to work independently and follow instructions accurately, with a strong sense of responsibility and accountability. Physical stamina and strength to lift and carry packages of varying weights and sizes. Flexibility in working hours, including evenings, weekends, and holidays, to accommodate delivery schedules and customer demand. Additional Information: Training on delivery procedures, safety protocols, and customer service standards may be provided to new hires. Opportunities for career advancement and growth within the delivery or logistics industry may be available based on performance and tenure.