Front Office Job Opening in Kannur

As a Front Office Executive, you will serve as the first point of contact for visitors, guests, and clients, providing exceptional customer service and administrative support. This role involves managing front desk operations, handling inquiries, coordinating appointments, and assisting with various administrative tasks. The ideal candidate will have excellent communication skills, a professional demeanor, and the ability to multitask efficiently. Key Responsibilities: Front Desk Management: Greet visitors, guests, and clients in a warm and welcoming manner, directing them to the appropriate personnel or meeting rooms as needed. Answer incoming calls, emails, and inquiries promptly and courteously, providing information, assistance, and support to callers and visitors. Appointment Scheduling and Coordination: Schedule appointments, meetings, and reservations for clients, executives, and staff members, maintaining an organized calendar and ensuring timely reminders. Coordinate meeting room bookings, equipment setup, and catering arrangements for internal and external meetings. Visitor and Guest Services: Register and sign in visitors, issue visitor badges, and notify hosts of their arrival, maintaining security protocols and visitor logs. Assist guests with inquiries, directions, and requests for amenities or services, ensuring their comfort and satisfaction during their visit. Administrative Support: Provide administrative assistance to various departments, including photocopying documents, filing paperwork, and distributing mail and packages. Assist with data entry, record-keeping, and maintaining databases or spreadsheets related to front office operations. Communication and Correspondence: Respond to emails, letters, and inquiries received via phone or in person, forwarding messages to the appropriate individuals and ensuring timely follow-up. Draft and format correspondence, memos, and reports as requested by management or staff members. Customer Service Excellence: Handle customer complaints, concerns, and feedback professionally and diplomatically, escalating issues to supervisors or managers as needed for resolution. Strive to exceed customer expectations by providing personalized service, anticipating needs, and offering solutions to enhance the customer experience. Qualifications and Skills: Bachelor's degree in Business Administration, Hospitality Management, or a related field is preferred. Proven experience in a front office, receptionist, or customer service role, preferably in a hotel, resort, corporate office, or service-oriented environment. Excellent communication skills, both verbal and written, with proficiency in English and Malayalam. Knowledge of additional languages may be advantageous. Strong interpersonal skills and a professional demeanor, with the ability to interact effectively with diverse individuals, including guests, clients, and colleagues. Proficiency in computer applications, including MS Office (Word, Excel, Outlook) and office equipment such as multi-line phone systems. Organizational skills and attention to detail to manage multiple tasks, prioritize assignments, and meet deadlines in a fast-paced environment. Customer service orientation, with a genuine desire to help others and create positive experiences for visitors and guests. Additional Information: This position may involve working flexible hours, including evenings, weekends, and holidays, based on operational needs. Training on front office procedures, systems, and customer service standards may be provided to new hires. Opportunities for career advancement and growth within the organization may be available based on performance and tenure.