Customer Support Executive Field Job Opening in Idukki

We are seeking a skilled Customer Support Executive to join our team in Idukki/Ernakulam. The ideal candidate will be responsible for handling customer inquiries, resolving customer complaints, and providing exceptional customer service. This role requires excellent communication skills, problem-solving abilities, and a customer-centric approach. Responsibilities: Manage incoming customer inquiries via phone, email, and chat Provide accurate, valid, and complete information to customers Resolve customer complaints in a professional and timely manner Maintain a positive, empathetic, and professional attitude toward customers at all times Collaborate with other departments to ensure customer satisfaction Keep records of customer interactions, transactions, comments, and complaints Identify and escalate priority issues to the appropriate team members Follow up with customers to ensure their concerns are resolved