Front Office Staff Job Opening in Kannur

The Front Office Staff is responsible for providing exceptional customer service, managing front desk operations, and ensuring a positive experience for visitors and guests. This role involves handling inquiries, reservations, and administrative tasks while maintaining a professional and welcoming atmosphere at the front desk. Key Responsibilities: Customer Service: Greet and assist visitors, guests, and clients in a courteous and professional manner. Provide information about the organization's products, services, and facilities. Handle inquiries, phone calls, and emails promptly and efficiently. Front Desk Operations: Manage the front desk, ensuring it is well-organized and presentable. Handle check-ins and check-outs for guests and clients. Maintain a record of visitors and ensure security protocols are followed. Reservations and Bookings: Assist in processing reservations and bookings. Coordinate with other departments to ensure smooth check-ins for guests. Provide information about room availability, rates, and amenities. Administrative Support: Perform various administrative tasks, including data entry, filing, and document management. Assist in coordinating meetings, conferences, and events held at the front office. Handle mail and courier services. Customer Issue Resolution: Address and resolve customer concerns or issues promptly and professionally. Coordinate with other departments to ensure customer satisfaction. Cash Handling: Handle cash transactions and maintain an accurate record of transactions. Process payments for reservations and services. Communication: Relay messages and information to the relevant departments. Maintain effective communication with internal staff and external parties.