Front Office Job Opening in Malappuram

We are currently seeking a dynamic and customer-focused individual to join our team as Front Office Staff in Malappuram. The Front Office Staff plays a crucial role in providing exceptional service to our guests by managing all aspects of the front desk operations. The ideal candidate will possess excellent communication skills, attention to detail, and a friendly demeanor to ensure a positive experience for guests from check-in to check-out. Responsibilities: Greet and welcome guests in a professional and courteous manner upon their arrival. Assist guests with check-in and check-out procedures, including processing reservations, payments, and room assignments. Provide information to guests about hotel facilities, services, and local attractions. Answer phone calls, respond to inquiries, and handle guest requests promptly and efficiently. Manage guest reservations and update the booking system with accurate information. Handle guest feedback and complaints tactfully, escalating issues to management as needed. Maintain cleanliness and organization at the front desk area and lobby. Coordinate with other hotel departments, such as housekeeping and maintenance, to ensure guest satisfaction and smooth operation. Handle cash and credit card transactions accurately and securely. Assist with administrative tasks, including filing, data entry, and correspondence. Follow all hotel policies and procedures, including security protocols and emergency procedures. Uphold the standards of customer service and professionalism expected by our guests and management. Requirements: Previous experience in a similar role, preferably in the hospitality industry, is an advantage but not required. Excellent communication skills, both verbal and written, with proficiency in English and Malayalam. Knowledge of other languages is a plus. Strong interpersonal skills and the ability to interact effectively with guests and colleagues. Professional appearance and demeanor with a positive attitude. Ability to multitask and prioritize tasks in a fast-paced environment. Basic computer skills, including familiarity with hotel management software and Microsoft Office applications. Flexibility to work shifts, including evenings, weekends, and holidays, as required. High school diploma or equivalent qualification is required. Additional education or training in hospitality management is preferred. This job description outlines the primary responsibilities and qualifications for the Front Office Staff position in Malappuram. The duties may vary based on the specific requirements of the hotel or resort.