Restaurant Supervisor Job Opening in Cherthala

A Restaurant Supervisor is a key member of the restaurant management team, responsible for overseeing specific aspects of daily operations to ensure efficiency, customer satisfaction, and adherence to established standards. The role of a Restaurant Supervisor involves a combination of leadership, customer service, and operational management. Here is a detailed description of the responsibilities and duties typically associated with the position: Staff Management: Supervision: Oversee and coordinate the activities of restaurant staff, including servers, hosts/hostesses, and support staff, to ensure smooth operations during shifts. Training: Provide training to new employees and ongoing guidance to existing staff to maintain service standards and uphold the restaurant's policies. Customer Service: Guest Interaction: Interact with customers, address inquiries, and ensure a positive dining experience. Issue Resolution: Handle customer complaints and concerns promptly and professionally, seeking to resolve issues and maintain customer satisfaction. Operational Support: Shift Coordination: Assist in scheduling and coordinating staff shifts to ensure adequate coverage during peak hours. Ordering and Inventory: Collaborate with the management team to manage inventory levels, place orders for supplies, and monitor stock rotation. Quality Control: Food and Service Standards: Monitor and enforce high standards of food quality, presentation, and service in line with the restaurant's policies. Hygiene and Cleanliness: Ensure that the restaurant maintains a clean and sanitary environment, following health and safety regulations. Financial Oversight: Cash Handling: Supervise cash handling procedures, including POS transactions, ensuring accuracy and compliance with established protocols. Sales Monitoring: Assist in monitoring sales performance and suggest strategies to increase revenue. Communication: Team Communication: Facilitate communication between front-of-house and back-of-house staff to ensure a seamless flow of operations. Management Updates: Provide regular updates to the management team regarding operational issues, customer feedback, and staff performance. Training and Development: Skill Enhancement: Identify areas for staff improvement and recommend or conduct training sessions to enhance skills and knowledge. Cross-Training: Facilitate cross-training initiatives to build a versatile and adaptable team. Adherence to Policies: Policy Enforcement: Ensure that staff members adhere to established restaurant policies, procedures, and standards. Code of Conduct: Set an example by demonstrating professionalism and adherence to the restaurant's code of conduct. Problem-Solving: Quick Decision Making: Address unexpected challenges and resolve operational issues promptly. Escalation: Escalate complex issues to higher management when necessary.