Service Advisor Job Opening in Tirurangadi

As a Service Advisor in Tirurangadi, your primary responsibility is to act as a liaison between customers and the service department of an automotive dealership or repair facility. You will assist customers with scheduling vehicle service appointments, providing information about maintenance and repair services, and ensuring a positive service experience. Key Responsibilities: Customer Interaction: Greet customers in a courteous and professional manner as they arrive at the service department. Listen to their concerns, questions, and service needs attentively, and provide knowledgeable assistance and advice. Service Consultation: Consult with customers to understand their vehicle maintenance and repair requirements. Conduct vehicle inspections, assess service needs, and recommend appropriate services based on manufacturer recommendations, vehicle condition, and customer preferences. Service Scheduling: Schedule service appointments for customers based on availability, service requirements, and customer preferences. Coordinate with service technicians and other staff to ensure timely completion of service jobs and efficient use of service resources. Service Estimation: Provide customers with accurate service estimates, including labor costs, parts pricing, and service timelines. Explain service options, warranties, and pricing details to help customers make informed decisions about their vehicle service needs. Customer Education: Educate customers about vehicle maintenance best practices, recommended service intervals, and the importance of regular vehicle inspections and repairs for safety and performance. Answer questions and address concerns to enhance customer understanding and satisfaction. Service Coordination: Coordinate service activities, including vehicle drop-off, pick-up, and shuttle services, to ensure a smooth and convenient service experience for customers. Communicate service updates, completion times, and any additional service recommendations to customers promptly. Service Documentation: Maintain accurate records of customer interactions, service appointments, vehicle histories, and service recommendations using dealership management software or customer service systems. Ensure all service documentation is complete, organized, and up-to-date. Customer Satisfaction: Ensure high levels of customer satisfaction by providing personalized service, addressing customer concerns promptly, and resolving any service issues or complaints effectively. Follow up with customers after service appointments to ensure satisfaction and address any remaining concerns. Upselling and Cross-Selling: Identify upselling and cross-selling opportunities for additional service offerings, maintenance packages, or accessory sales based on customer vehicle needs and service recommendations. Present relevant options and promotions to customers to maximize revenue opportunities. Team Collaboration: Collaborate with service technicians, parts department staff, and other service advisors to coordinate service activities, share information, and support team objectives. Communicate effectively with colleagues to ensure efficient workflow and exceptional customer service. Qualifications: High school diploma or equivalent qualification. Previous experience in automotive service, customer service, or a related field is preferred. Knowledge of automotive maintenance and repair procedures, terminology, and service requirements. Excellent communication, interpersonal, and customer service skills. Strong organizational and multitasking abilities. Proficiency in using computer software and dealership management systems. Ability to work independently and as part of a team in a fast-paced environment. Commitment to providing high-quality service and customer satisfaction. Joining our team as a Service Advisor offers an opportunity to play a crucial role in delivering exceptional service experiences to customers and ensuring their vehicles are well-maintained and serviced in Tirurangadi. If you have strong customer service skills, automotive knowledge, and a passion for helping customers, we encourage you to apply and become part of our service team.