Front Office Manager Job Opening in Cherthala

Responsibilities: Guest Services: Oversee and manage all aspects of front office operations, ensuring a high level of customer service and satisfaction. Staff Supervision: Supervise and lead the front office team, including receptionists, concierge, and other support staff. Provide guidance, training, and performance feedback. Reservation Management: Coordinate and manage room reservations, ensuring accurate and efficient booking processes. Check-In/Check-Out: Supervise the check-in and check-out processes, ensuring a smooth and seamless experience for guests. Guest Relations: Handle guest inquiries, concerns, and special requests promptly and professionally. Strive to resolve issues to ensure a positive guest experience. Communication: Maintain effective communication with other hotel departments, including housekeeping, maintenance, and management, to ensure smooth operations. Financial Management: Assist in the budgeting and financial management of the front office, including monitoring expenses and revenue, and implementing cost-control measures. Liaison with Other Departments: Collaborate with various departments to coordinate guest services, events, and other activities. Training: Conduct training sessions for front office staff to ensure they are well-equipped to handle their responsibilities and provide exceptional service. Technology Utilization: Oversee the use of front office technology, including property management systems (PMS), reservation systems, and other relevant tools. Security and Safety: Ensure the implementation of security and safety protocols in the front office area, including monitoring access and handling emergency situations. Skills and Qualifications: Hospitality Management: Bachelor's degree in Hospitality Management, Business Administration, or a related field. Experience: Proven experience in front office management or a similar role within the hospitality industry. Customer Service: Excellent customer service and interpersonal skills to interact effectively with guests. Leadership: Strong leadership and team management abilities to guide and motivate staff. Communication: Clear and effective communication skills, both verbal and written. Organizational Skills: Exceptional organizational and multitasking abilities in a fast-paced environment. Problem-Solving: Critical thinking and problem-solving skills to address issues and ensure guest satisfaction. Attention to Detail: Meticulous attention to detail in managing reservations, guest information, and front office procedures. Computer Proficiency: Familiarity with front office software, reservation systems, and Microsoft Office. Adaptability: Ability to adapt to changing circumstances and guest needs.