Room Service Job Opening in Cherthala

Order Taking: Receive and process guest orders for food and beverages through phone calls or in-person requests. Menu Knowledge: Have a thorough understanding of the menu items, including ingredients, preparation methods, and potential allergens. Timing and Coordination: Coordinate with the kitchen and other departments to ensure timely preparation and delivery of orders to guest rooms. Presentation: Ensure that all food and beverages are presented attractively and adhere to the hotel's quality standards. Customer Service: Provide exceptional customer service by addressing guest inquiries, offering menu suggestions, and accommodating special requests. Accuracy: Double-check orders before delivery to ensure accuracy and completeness, including condiments, utensils, and other requested items. Payment Processing: Handle cash, credit card transactions, or room charge transactions accurately and responsibly. Order Tracking: Keep track of all room service orders, recording information for billing purposes and future reference. Cleanliness: Maintain cleanliness and orderliness in the room service area, including storage and service stations. Communication: Communicate effectively with kitchen staff, front desk, and other relevant departments to ensure smooth operations. Skills and Qualifications: Customer Focus: Strong customer service skills and a friendly, helpful attitude. Menu Knowledge: Familiarity with the menu items and the ability to describe dishes to guests. Communication: Clear verbal communication skills to interact with guests and colleagues. Time Management: Ability to manage time efficiently and prioritize tasks in a fast-paced environment. Attention to Detail: Meticulous attention to detail in order accuracy and presentation. Cash Handling: Basic math skills and accuracy in processing payments. Adaptability: Flexibility to handle various tasks and adapt to changing circumstances. Teamwork: Ability to collaborate with kitchen staff, servers, and other team members.