Service Advisor Job Opening in Thrissur

A Service Advisor plays a crucial role in the automotive industry by serving as a liaison between customers and the service department. In Thrissur, like in any other location, the job description for a Service Advisor in an automotive service center typically includes the following responsibilities: Customer Interaction: Greet customers and provide a welcoming atmosphere. Listen to customers' concerns, questions, and vehicle issues. Obtain detailed information about the vehicle's problems or service needs. Service Recommendations: Inspect vehicles and consult service technicians to assess the required repairs or maintenance. Provide customers with detailed explanations of recommended services, including cost estimates and timelines. Scheduling and Coordination: Schedule service appointments based on the availability of the service department and the customer's preferences. Coordinate with the service technicians to ensure efficient and timely completion of repairs or maintenance. Communication: Keep customers informed about the status of their vehicles and any additional work that may be required. Communicate with customers regarding service updates, delays, and completion times. Upselling and Cross-selling: Recommend additional services or products that may benefit the customer or enhance the vehicle's performance. Provide information on promotions, discounts, and service packages. Documentation: Create and maintain detailed records of customer interactions, service recommendations, and work performed on each vehicle. Generate and explain invoices to customers, ensuring transparency in pricing. Customer Satisfaction: Address customer concerns and complaints in a professional and timely manner. Ensure overall customer satisfaction by delivering high-quality service and maintaining a positive customer experience. Technical Knowledge: Stay informed about automotive technologies, service updates, and industry trends. Provide basic technical information to customers regarding their vehicles. Sales Support: Collaborate with the sales department to promote service offerings and maintenance plans. Provide support during the vehicle sales process by explaining warranty details and post-purchase services. Compliance: Ensure compliance with company policies, procedures, and ethical standards. Stay informed about warranty guidelines and ensure accurate warranty claims processing. Team Collaboration: Work closely with other service advisors, technicians, and support staff to maintain a smooth workflow in the service department.