Mobile Technician Job Opening in Kunnamkulam

Responsibilities: Diagnosis and Repair: Identify and troubleshoot hardware and software issues in mobile devices, including smartphones and tablets. Technical Support: Provide technical support to customers regarding mobile device problems, answering inquiries, and offering solutions. Component Replacement: Repair or replace defective parts in mobile devices, such as screens, batteries, charging ports, and other components. Software Updates: Install, update, and configure mobile device software and applications to ensure optimal performance. Data Transfer and Backup: Assist customers in transferring data between devices and perform data backups when necessary. Customer Interaction: Communicate effectively with customers to understand the issues with their devices, explain repair processes, and provide estimated repair timelines. Quality Control: Conduct thorough testing of repaired devices to ensure they meet quality standards and specifications. Inventory Management: Keep track of inventory, order necessary parts and components, and maintain stock levels. Documentation: Maintain accurate records of repairs, including details of issues, solutions applied, and customer information. Stay Updated: Keep abreast of new mobile device models, technologies, and industry trends to provide effective and up-to-date services. Skills and Qualifications: Technical Expertise: Solid understanding of mobile device hardware and software, and proficiency in diagnosing and repairing various issues. Problem-Solving: Analytical and problem-solving skills to efficiently identify and resolve technical issues. Communication: Clear communication skills for interacting with customers and explaining technical concepts in an understandable manner. Manual Dexterity: Ability to work with small components and perform delicate tasks during device repairs. Customer Service: Focus on providing excellent customer service, ensuring customer satisfaction throughout the repair process. Organization: Efficiently manage repair tasks, keep accurate records, and maintain a well-organized work area. Teamwork: Collaborate with other technicians and staff to ensure a smooth workflow and efficient operations.