Restaurant Captain Job Opening in Thiruvananthapuram

As a Restaurant Captain in Thiruvananthapuram (TVM), you will play a crucial role in ensuring exceptional guest experiences and smooth operations within the restaurant. Your responsibilities will include, but are not limited to, the following: Guest Service: Providing excellent service to guests by greeting them upon arrival, escorting them to their tables, and ensuring their needs are met throughout their dining experience. Order Taking and Coordination: Taking orders accurately and efficiently, communicating them to the kitchen staff, and coordinating with the kitchen team to ensure timely delivery of food items. Menu Knowledge: Having a thorough understanding of the menu offerings, including ingredients, preparation methods, and special dishes, in order to make recommendations and answer any questions guests may have. Team Leadership: Leading and motivating the service team to deliver high-quality service and maintain a positive work environment. Providing guidance and support to team members as needed. Problem Resolution: Addressing any guest concerns or complaints promptly and professionally, and taking appropriate actions to resolve issues to the guest's satisfaction. Table Maintenance: Overseeing the cleanliness and organization of tables, including setting up and clearing tables efficiently, ensuring proper tableware and condiments are available, and maintaining a neat and tidy dining area. Upselling and Revenue Generation: Actively promoting menu items, specials, and promotions to increase sales and enhance the guest experience. Upselling additional items such as beverages, desserts, or appetizers when appropriate. Compliance and Safety: Adhering to all health, safety, and sanitation guidelines to ensure a clean and hygienic environment for guests and staff. Following all relevant regulations and procedures, including those related to alcohol service. Training and Development: Assisting in the training and development of new team members, providing guidance on service standards, procedures, and product knowledge. Inventory Management: Monitoring inventory levels of supplies such as tableware, linens, and condiments, and notifying management when replenishment is needed. Requirements: Prior experience in a similar role within the hospitality industry, preferably in a fine dining restaurant environment. Strong communication and interpersonal skills, with the ability to interact effectively with guests and team members. Excellent organizational and multitasking abilities, with a keen attention to detail. Leadership qualities, including the ability to motivate and inspire a team. Knowledge of food and beverage operations, including menu items, preparation methods, and service standards. Flexibility to work evenings, weekends, and holidays as required. Fluent in English and proficiency in local languages would be an advantage. Join our team and be a part of delivering exceptional dining experiences in Thiruvananthapuram