Online Servicing Job Opening in Manjeri

Customer Support: Provide prompt and courteous online support to customers through chat, email, and other digital communication channels. Assist customers with product information, account inquiries, and problem resolution. Technical Troubleshooting: Troubleshoot and resolve technical issues related to online services and platforms. Guide customers through step-by-step solutions and provide clear instructions. Online Account Management: Assist customers with online account setup, login issues, and account recovery. Educate customers on the features and functionalities of online platforms. Order Processing: Support customers in placing online orders, tracking shipments, and processing returns. Collaborate with logistics and fulfillment teams to ensure timely order fulfillment. Product Knowledge: Stay informed about the company's products and services to provide accurate information to customers. Provide recommendations and cross-sell relevant products when appropriate. Online Platform Navigation: Guide customers through the navigation of the company's online platforms. Address inquiries related to website features, user interfaces, and mobile applications. Quality Assurance: Conduct quality checks on online services to ensure a seamless customer experience. Report any bugs or technical issues to the relevant teams for resolution. Customer Education: Create and update online tutorials, guides, and FAQs to assist customers in self-service. Conduct virtual training sessions for customers on using online tools. Data Security: Ensure the security and confidentiality of customer information during online interactions. Follow established protocols for data protection and privacy. Feedback Collection: Gather customer feedback on online services and use insights to recommend improvements. Collaborate with the product and development teams to enhance online platforms. Qualifications: Bachelor's degree in Business, Information Technology, or a related field. Proven experience in online customer service or a similar role. Strong technical skills and familiarity with online platforms and digital tools. Excellent written and verbal communication skills. Problem-solving abilities and a customer-centric mindset. Ability to work in a fast-paced and dynamic online environment. Knowledge of data security and privacy best practices. Positive attitude and a willingness to adapt to evolving technologies.