Customer Relation Executive Job Opening in Kottayam

As part of our customer relations team, we are seeking a dynamic and customer-focused individual to join us as a Customer Relations Executive. Job Description: 1. Client Relationship Management: Build and maintain strong relationships with existing clients through regular communication, follow-up, and personalized assistance. Serve as the primary point of contact for client inquiries, requests, and feedback, ensuring timely and satisfactory resolution of issues. 2. New Client Onboarding: Welcome new clients to the organization and facilitate the onboarding process by providing necessary information, resources, and support. Conduct orientation sessions or training workshops to familiarize clients with our products/services and processes. 3. Customer Support: Respond promptly to client inquiries via phone, email, or in-person, providing accurate information, troubleshooting assistance, and guidance as needed. Address client concerns or complaints effectively, escalating complex issues to the appropriate department for resolution. 4. Sales Support: Collaborate with the sales team to identify opportunities for upselling, cross-selling, or renewing existing client contracts. Provide sales support by generating quotes, processing orders, and assisting with contract negotiations as required. 5. Feedback Collection and Analysis: Proactively seek feedback from clients on their experience with our products/services, gathering insights to identify areas for improvement and enhance customer satisfaction. Analyze client feedback and performance metrics to assess trends, identify patterns, and recommend strategies for enhancing the customer experience. 6. Documentation and Reporting: Maintain accurate records of client interactions, transactions, and communications using CRM software or databases. Prepare regular reports and updates on client activity, feedback trends, and key performance indicators for management review. Requirements: Bachelor's degree in Business Administration, Marketing, Communications, or related field preferred. Previous experience in customer service, client relations, or sales support roles is advantageous. Strong communication and interpersonal skills, with the ability to build rapport and trust with clients. Excellent problem-solving and conflict resolution abilities, with a customer-centric approach to service delivery. Proficiency in Microsoft Office applications and familiarity with CRM software is a plus. Ability to work independently with minimal supervision and collaborate effectively in a team environment. Benefits: Competitive salary and performance-based incentives. Opportunities for career growth and advancement within the organization. Training and development programs to enhance your skills and knowledge. Supportive work environment with a focus on teamwork and employee well-being.