Automobile Service Manager Job Opening in Edappal

The Automobile Service Incharge oversees all aspects of the automotive service department, ensuring efficient operation and exceptional customer service. They manage a team of technicians, coordinate workflow, and maintain quality standards to meet or exceed customer expectations. Responsibilities: Team Leadership: Supervise, train, and motivate service technicians and support staff. Schedule and delegate tasks to ensure timely completion of work orders. Conduct performance evaluations and provide feedback to team members. Service Operations Management: Coordinate service appointments and manage the workflow in the service department. Monitor service bay productivity and efficiency, making adjustments as necessary. Ensure compliance with safety regulations and company policies. Customer Service: Interact with customers to understand their automotive service needs and provide accurate estimates. Address customer inquiries, concerns, and complaints in a professional and timely manner. Maintain a high level of customer satisfaction through quality service and effective communication. Inventory and Supplies Management: Oversee parts and inventory management, including ordering, stocking, and inventory control. Monitor supply levels and coordinate replenishment as needed. Ensure accurate record-keeping of inventory transactions. Quality Assurance: Inspect completed work to ensure quality and compliance with manufacturer specifications. Implement and enforce quality control measures to minimize rework and warranty claims. Identify opportunities for process improvement and efficiency gains. Budgeting and Financial Management: Assist in developing departmental budgets and financial forecasts. Monitor expenses, identify variances, and take corrective actions as needed. Maximize profitability through efficient resource utilization and cost control measures. Qualifications: Bachelor's degree in Automotive Technology, Business Administration, or related field preferred. Previous experience in automotive service management or related role. Strong leadership skills with the ability to effectively manage a team. Excellent communication and interpersonal skills. Proficiency in automotive diagnostic tools and software. Knowledge of automotive systems, components, and repair techniques. Familiarity with industry regulations and safety standards. Ability to multitask, prioritize workload, and meet deadlines. Detail-oriented with a focus on quality and customer satisfaction.