Customer Relation Executive Job Opening in Tirurangadi

As a Customer Relation Executive, you will be responsible for fostering positive relationships with our clients and ensuring their satisfaction with our products/services. Your primary goal will be to address customer inquiries, resolve issues promptly, and provide assistance to enhance their overall experience. Key Responsibilities: Responding to customer inquiries via phone, email, or in-person promptly and professionally. Providing product/service information to customers and assisting them in making informed decisions. Handling customer complaints and resolving issues effectively and efficiently to ensure customer satisfaction. Collaborating with other departments, such as sales, marketing, and operations, to address customer needs and concerns. Keeping accurate records of customer interactions and transactions using our CRM system. Following up with customers to ensure their issues have been resolved satisfactorily and obtaining feedback to improve our services. Identifying opportunities to upsell or cross-sell additional products/services to existing customers. Staying updated on company policies, procedures, and product/service offerings to provide accurate information to customers. Participating in training sessions and workshops to enhance your knowledge and skills in customer relations and product/service knowledge. Contributing to the development of strategies to improve overall customer satisfaction and loyalty. Qualifications: Bachelor's degree in business administration, marketing, communications, or related field preferred. Proven experience in a customer service or customer relations role. Excellent communication and interpersonal skills. Strong problem-solving abilities and the ability to handle difficult situations with patience and empathy. Ability to multitask and prioritize tasks effectively in a fast-paced environment. Proficiency in MS Office and CRM software. A positive attitude and a passion for delivering exceptional customer servic