Automobile Service Advisor Job Opening in Thamarassery

The Automobile Service Advisor plays a crucial role in providing exceptional customer service and ensuring the smooth operation of the automotive service department. They serve as the primary point of contact for customers requiring maintenance or repairs on their vehicles. Responsibilities: Customer Interaction: Greet customers in a courteous and professional manner. Listen to customer concerns regarding their vehicles' performance or any issues they are experiencing. Communicate effectively with customers to understand their service needs. Service Recommendations: Inspect vehicles and accurately diagnose problems reported by customers. Provide clear explanations and recommendations for necessary repairs or maintenance. Create detailed service orders and cost estimates for customers. Scheduling and Coordination: Schedule appointments for vehicle repairs and maintenance. Coordinate with the service technicians to ensure timely completion of work. Keep customers informed of the status of their vehicles during the service process. Customer Education: Educate customers on preventive maintenance and proper care for their vehicles. Explain warranties and service contracts as applicable. Billing and Payments: Prepare and review invoices with customers. Collect payment for services rendered. Documentation: Maintain accurate records of all transactions, including services performed and parts used. Enter customer and vehicle information into the service database. Quality Assurance: Conduct quality checks on completed work to ensure customer satisfaction. Address any customer concerns or complaints promptly and professionally. Inventory Management: Monitor and order supplies, parts, and equipment needed for the service department. Keep track of inventory levels and report any discrepancies.