Front Office Staff Job Opening in Thrissur

leading hospitality establishment located in the vibrant city of Thrissur, Kerala. We pride ourselves on delivering exceptional service and creating memorable experiences for our guests. As a Front Office Executive, you will be an integral part of our team, ensuring smooth operations and providing outstanding customer service to our guests. Job Description: As a Front Office Executive, your responsibilities will include: Guest Reception and Assistance: Greeting guests upon arrival, providing them with information about the hotel facilities and services, and assisting with check-in and check-out procedures. Reservation Management: Handling reservations through phone calls, emails, and online booking platforms, ensuring accuracy and timely processing of reservations. Customer Service: Responding to guest inquiries and resolving any issues or complaints in a professional and efficient manner to ensure guest satisfaction. Administrative Duties: Performing various administrative tasks such as maintaining guest records, handling cash transactions, and preparing reports. Coordination: Coordinating with other departments such as housekeeping, maintenance, and F&B to ensure seamless guest experiences. Communication: Communicating effectively with guests, colleagues, and management to ensure smooth operations and adherence to standards. Requirements: Education: A bachelor's degree or diploma in hospitality management, business administration, or a related field is preferred. Experience: Prior experience in a similar role within the hospitality industry is advantageous. Communication Skills: Excellent verbal and written communication skills in English and Malayalam. Knowledge of other languages is a plus. Customer Orientation: Strong customer service orientation with a friendly and approachable demeanor. Technical Skills: Proficiency in using computer software for reservation management, email communication, and basic office tasks. Organizational Skills: Ability to multitask, prioritize workload, and work efficiently in a fast-paced environment. Flexibility: Willingness to work flexible hours, including weekends and holidays, as per the operational requirements of the hotel.