Front Office Job Opening in Wayanad

We are seeking a diligent and courteous Front Office Staff member to join our team at [Hotel Name] in the beautiful region of Wayanad, Kerala. As the first point of contact for guests, you will play a crucial role in ensuring a memorable experience for every visitor. The ideal candidate should possess excellent communication skills, a positive attitude, and a passion for delivering exceptional customer service. Responsibilities: Greet guests in a warm and professional manner as they arrive at the hotel. Provide information about hotel facilities, services, and local attractions to guests. Assist guests with check-in and check-out procedures efficiently. Handle guest inquiries, requests, and complaints promptly and courteously. Maintain a clean and organized front desk area at all times. Answer phone calls and redirect them appropriately. Process reservations and manage room assignments effectively. Collaborate with other hotel departments to ensure guest satisfaction. Assist with administrative tasks such as filing, data entry, and preparing reports. Uphold hotel policies and procedures to ensure the safety and security of guests and their belongings. Handle cash and credit card transactions accurately. Maintain knowledge of current promotions, events, and special offers. Requirements: Previous experience in a similar role preferred but not required. Excellent verbal and written communication skills in English and Malayalam; knowledge of additional languages is a plus. Strong customer service orientation with a friendly and approachable demeanor. Ability to multitask and prioritize tasks in a fast-paced environment. Proficiency in computer applications such as MS Office and hotel management software. Attention to detail and accuracy in handling guest information and transactions. Flexibility to work shifts, including weekends and holidays. Diploma or degree in Hospitality Management or related field is desirable.