Telecaller Job Opening in Edappal

A telecaller in Edappal, or anywhere else, typically plays a crucial role in customer communication and support. Here's a sample job description for a telecaller position in Edappal: Job Title: Telecaller Location: Edappal, Kerala Job Type: Full-time Responsibilities: Outbound Calls: Make outbound calls to potential customers to introduce products or services, explain features, and answer any questions. Inbound Calls: Handle incoming calls from customers, address inquiries, resolve issues, and provide information about products or services. Customer Engagement: Build and maintain positive relationships with customers through effective communication and a customer-centric approach. Lead Generation: Identify and qualify leads through proactive calling efforts, ensuring a steady flow of potential customers to the sales team. Product Knowledge: Stay informed about the company's products, services, and promotions to provide accurate information to customers. Sales Support: Collaborate with the sales team by providing information on customer preferences, concerns, and market trends to enhance the overall sales process. Follow-up: Conduct follow-up calls to existing customers for feedback, satisfaction surveys, and to promote additional products or services. Database Management: Maintain accurate and up-to-date customer databases with relevant information obtained during calls. Meeting Targets: Achieve daily, weekly, and monthly targets for call volume, customer interaction, and lead generation. Feedback Reporting: Provide regular feedback to the management team regarding customer concerns, market trends, and suggestions for improvement. Requirements: Excellent Communication Skills: Strong verbal communication skills in Malayalam and English. Customer-focused: Ability to empathize with customers, understand their needs, and provide effective solutions. Problem Solving: Quick problem-solving skills to address customer concerns and inquiries. Target-driven: Proven ability to meet and exceed set targets and deadlines. Team Player: Ability to collaborate with other team members and departments for a cohesive workflow. Computer Literacy: Basic computer skills, including familiarity with CRM software and other relevant tools. Previous Experience: Prior experience in a similar role, preferably in telesales or customer support, is an advantage.