Front Office Staff Job Opening in Kozhikode

located in the heart of Kozhikode, known for its warm hospitality and exceptional service. We are a leading hospitality establishment committed to providing unforgettable experiences to our guests. If you're passionate about delivering exceptional customer service and thrive in a fast-paced environment, we invite you to join us as a Front Office Associate. Job Description: As a Front Office Associate, you will be the first point of contact for our guests, providing them with a warm welcome and ensuring a seamless check-in and check-out experience. Your role will encompass a range of responsibilities aimed at creating a positive impression and ensuring guest satisfaction. Key Responsibilities: Greet guests upon arrival with a friendly and welcoming demeanor. Handle guest check-ins and check-outs efficiently and accurately. Assist guests with inquiries, requests, and reservations, providing accurate information about hotel facilities, services, and local attractions. Manage guest reservations, ensuring accuracy and completeness of guest information. Handle cash and credit card transactions in compliance with hotel policies and procedures. Maintain a neat and organized front desk area, ensuring all necessary supplies are stocked. Respond promptly to guest complaints or concerns, resolving issues to their satisfaction. Collaborate with other hotel departments to ensure smooth operations and guest satisfaction. Uphold high standards of cleanliness, hygiene, and professionalism at all times. Adhere to hotel policies and procedures, including security protocols and confidentiality guidelines.