Job Description
Job Responsibilities
Provide technical support to customers and clients.
Install, configure and troubleshoot software applications.
Assist customers with POS Billing Software and Website-related issues.
Handle customer queries through phone calls, WhatsApp and remote support.
Identify and resolve basic hardware and software problems.
Guide customers on software usage and features.
Coordinate with the development team to resolve technical issues.
Maintain records of customer issues and support requests.
Assist with software testing and system updates.
Requirements
Any Degree or Diploma holders can apply.
Freshers and experienced candidates are welcome.
Basic knowledge of computers, software and networking.
Knowledge of Windows OS and troubleshooting.
Good communication and problem-solving skills.
Basic understanding of websites, databases and POS software is an advantage.
Willingness to learn new technologies.