customer sales executive Job Opening in Koduvally, Kozhikode

Reply to every enquiry from WhatsApp, Instagram, calls and the website on the same day Understand the customer’s requirement: occasion, product, delivery location, date and customisation Coordinate with vendors to confirm availability and price, and choose the right vendor for each order Prepare clear, accurate quotes and share them with customers Confirm payments in the account before confirming an order Update Cronberry CRM, the Order Sheet and your daily work sheet on the same day Follow up with customers before their delivery date, including pending leads from earlier months Follow up after delivery to collect feedback Handle customer concerns calmly, and escalate delivery issues quickly Help the team reach the monthly sales target Requirements Good communication in Malayalam and English Friendly, patient and customer-first attitude Strong follow-up habit, with no enquiry left pending Basic computer skills: WhatsApp Business, Excel or Google Sheets Good with numbers and attention to detail Punctual, disciplined and target-oriented Willingness to learn our products, vendors and processes