Job Description
The Telecaller Head / Call Center Head is responsible for managing both inbound and outbound communication operations. The primary goal is leading team performance, tracking lead tracking metrics, driving retail showroom footfall conversions, and maintaining an exceptional customer experience. 4 to 9 years of overall experience in customer service or call centers, with at least 3 to 4 years in a direct leadership role. Prior exposure to retail or jewelry sectors is highly valued. Bachelor’s degree in Business Administration, Commerce, Management, or a related field (an MBA is preferred)