Job Description
Key ResponsibilitiesWorkshop & Operations ManagementManage day-to-day service center operations and workflow.Assign repair jobs to mechanics based on skills and bay availability.Monitor Turn Around Time (TAT) to ensure timely vehicle delivery.Enforce manufacturer and dealership service and safety standards.Team LeadershipSupervise, train, and guide service advisors and technicians.Track daily productivity, efficiency, and individual performance metrics.Conduct routine team briefings to address technical or workflow issues.Customer Relationship ManagementGreet customers, understand service requests, and explain repair estimates.Handle customer complaints and resolve escalations professionally.Conduct follow-up calls to check service satisfaction and build retention.Inventory & AdministrationCoordinate with the spare parts department to ensure parts availability.Oversee job cards, billing accuracy, and warranty claim processing.Maintain service records and submit daily/monthly performance reports.