Job Description
Air Ticketing & Operations Manager
Location: Kochi
Industry: Travel & Tourism
Employment Type: Full-Time
Joining: Immediate Joiners Preferred
About the Role
We are looking for an experienced and motivated Air Ticketing & Operations Manager to join our growing Travel & Tourism team in Kochi. The candidate will be responsible for managing air ticketing, visa documentation, travel operations, customer coordination, and day-to-day travel requirements while ensuring smooth and efficient service delivery.
Key Responsibilities
* Handle domestic and international air ticketing and reservations.
* Manage flight bookings, cancellations, rescheduling, reissues, refunds, and related ticketing requirements.
* Handle **visa processing, documentation, and application coordination** for various destinations.
* Coordinate with airlines, visa centres, suppliers, hotels, and other travel partners.
* Handle travel enquiries and understand client requirements to provide suitable travel solutions.
* Prepare and coordinate **travel itineraries, quotations, and bookings**.
* Manage day-to-day travel operations and ensure timely completion of client requirements.
* Follow up with clients regarding bookings, payments, documentation, and travel arrangements.
* Resolve customer queries and operational issues efficiently.
* Coordinate with internal teams to ensure smooth execution of travel arrangements.
* Maintain accurate records of bookings, client details, documents, and operational transactions.
* Monitor booking schedules, deadlines, and pending requirements.
* Assist in managing tour and travel arrangements, including transportation, accommodation, and other travel services.
* Maintain professional relationships with clients, suppliers, airlines, and other service providers.
* Ensure a high level of customer service throughout the travel process.
* Support the management in improving operational efficiency and achieving business targets.
Requirements
* Minimum 2–3 years of relevant experience in Air Ticketing, Travel Operations, or the Travel & Tourism industry.
* Strong knowledge of **domestic and international air ticketing.
* Experience in **visa processing and travel documentation.
* Good understanding of travel operations and reservation procedures.
* Excellent communication and customer-handling skills.
* Strong coordination, follow-up, and problem-solving abilities.
* Ability to handle multiple tasks and work under pressure.
* Good knowledge of travel destinations, airlines, and travel procedures will be an advantage.
* Proficiency in relevant ticketing/reservation systems such as **Amadeus, Galileo, Sabre, or similar systems** will be preferred.
* Strong organizational and team-management skills.
Key Skills
Air Ticketing | Reservation | Visa Processing | Travel Operations | Customer Handling | Documentation | Coordination | Communication | Problem Solving | Team Management**
What We Offer
* Opportunity to work with a growing Travel & Tourism company.
* Professional and supportive work environment.
* Career growth opportunities.
* Exposure to domestic and international travel operations.