Job Description
Telecaller for all loans and credit card and Insurance, A comprehensive professional job description for a Telecaller specializing in Loans, Credit Cards, and Insurance outlines the core duties, required skills, and qualifications needed for the role.Job TitleTelecaller / Telesales Executive (BFSI – Loans, Credit Cards & Insurance)Job SummaryWe are looking for a dynamic, target-driven, and confident Telecaller to promote and sell financial products—including various types of loans, credit cards, and insurance policies—over the phone. The ideal candidate will connect with prospective customers, understand their financial requirements, pitch suitable plans, and guide them through the initial application or lead-generation process.Key ResponsibilitiesOutbound & Inbound Calling: Make outbound calls to potential customers from provided databases/leads and handle inbound customer inquiries professionally.Product Pitching: Clearly explain features, benefits, interest rates, eligibility criteria, and terms of various financial products:Loans: Personal Loans, Business Loans, Home Loans, Car/Auto Loans, and Mortgage Loans.Credit Cards: Rewards, cashback benefits, annual fees, and card features.Insurance: Life, health, or motor insurance policies.Lead Generation & Qualification: Qualify leads by assessing customer needs and financial backgrounds, then funnel interested prospects to the field sales or closing team.Follow-ups & Conversion: Maintain regular follow-ups with warm leads to close sales or schedule appointments.Documentation Support: Coordinate document collection, basic KYC/verification data, and application statuses from customers.Data Management: Accurately update customer details, call outcomes, and follow-up schedules in the CRM or lead tracking sheet.Target Achievement: Consistently meet or exceed daily, weekly, and monthly calling, lead, and sales targets.Required Skills & QualificationsEducation: Minimum 10th pass, Higher Secondary (12th), or any Graduation degree.Experience: Freshers with good communication skills or candidates with 0.5 to 2+ years of prior experience in telecalling, BPO, telesales, or the BFSI (Banking, Financial Services, and Insurance) sector.Communication Skills: Excellent verbal communication and active listening skills in the local language and English/Hindi (as per regional requirements).Interpersonal Skills: Strong convincing, negotiation, and objection-handling abilities.Resilience: Positive attitude with the ability to handle rejection and work under target-driven pressures.Technical Skills: Basic computer knowledge, familiarity with MS Office/CRM software, and smartphone proficiency.Salary & Benefits (Typical Range)Fixed Salary: ?12,000 to ?25,000 per month (varies based on experience and location).Incentives: Attractive, performance-based daily/monthly sales incentives and bonuses.Work Type: Full-time, Permanent (typically Work From Office).