Job Description
A Service Advisor at Sundaram Motors acts as the main link between vehicle owners and the technical workshop, ensuring high-end client satisfaction and smooth repair workflows.Customer Greeting: Welcome clients, listen to vehicle issues, and document service or repair requests.Inspection & Job Cards: Inspect vehicles and create accurate job cards for the workshop floor.Estimates & Approvals: Explain required work, maintenance schedules, and cost estimates, and get client approval before starting extra repairs.Workshop Coordination: Work closely with technicians to track repair progress and maintain on-time delivery.Client Updates: Call customers with progress reports and notify them when vehicles are ready for pickup.