Job Description
Assistant Service Manager Job Opening In Malappuram, An Assistant Service Manager supports the service department manager by overseeing daily operations, supervising staff, and ensuring high levels of customer satisfaction.Core ResponsibilitiesOperations Support: Help manage daily workflows, process service orders, and keep department schedules running smoothly.Staff Supervision: Guide, train, and evaluate service personnel and technicians to maintain quality standards.Customer Relations: Handle escalated customer complaints, resolve issues quickly, and drive customer satisfaction.Inventory & Reporting: Monitor parts or supply inventory levels and prepare performance reports for upper management.Policy Implementation: Enforce company standard operating procedures (SOPs) and safety rules.Key Requirements & SkillsExperience: Usually requires 2 to 5 years of experience in a customer service or operational role, often within automotive, retail, or facility management.Communication: Strong verbal and written skills to interact with clients and lead team members.Leadership: Ability to multitask, solve problems under pressure, and motivate a team.Education: A high school diploma is standard; many employers prefer a college degree in business administration or a related field.You can view a general Assistant Service Manager Job Description Template on Jooble or explore more details via VelvetJobs.