Job Description
Job Responsibilities
1. Customer Service & Branch Operations
- Handle walk-in customers, understand their requirements, and provide accurate product/service information.
- Record customer and lead details in the company software and update their status regularly.
- Handle customer queries professionally and ensure a high level of customer satisfaction.
- Ensure the safe movement and submission of gold and cash to the Head Office, Regional Office, or other branches as required.
- Maintain professional grooming and appearance and follow the company's dress code.
2. Sales & Lead Management
- Generate business through cold calling, customer follow-ups, and local marketing activities.
- Build and maintain a database of prospective customers and follow up until conversion.
- Support customers throughout the sales and closing process.
- Conduct local marketing activities, including distribution of leaflets/pamphlets, to increase brand visibility.
- Develop strong customer relationships to generate repeat business and referrals.
3. NBFC Coordination & Business Development
- Visit nearby NBFCs regularly to generate business leads.
- Develop and maintain a strong NBFC network to ensure consistent business opportunities.
4. Sales & Inventory Management
- Manage the complete sales process, from customer greeting and requirement understanding to negotiation and final closing.
- Track daily sales performance and work towards achieving branch targets.
- Maintain accurate stock records and monitor stock ageing.
- Coordinate stock replenishment when required.
- Ensure POS machines, weighing machines, and other operational equipment are functioning properly.
- Prepare daily and weekly reports related to sales, stock, and transactions.
5. Compliance & SOP
- Strictly follow company safety, security, compliance, stock-handling procedures, and SOPs.
- Conduct regular stock checks/audits and ensure branch security protocols are followed.
6. Reporting & Branch Support
- Attend weekly, monthly, and quarterly review meetings as required.
- Complete assigned tasks and submit reports on time.
- Coordinate with the Regional Office and Head Office.
- Be willing to support and work at other branches based on business requirements.
Requirements
- Good communication and customer-handling skills.
- Sales-oriented attitude with willingness to achieve targets.
- Basic computer knowledge.
- Professional appearance and grooming.
- Willingness to travel locally for business development activities.