Job Description
Outbound Calling: Contact potential or existing customers from a provided database to introduce products, services, or offers.Inbound Support: Answer incoming calls, address client questions, and resolve basic complaints or grievances.Lead Generation: Qualify prospects by asking relevant questions and forwarding hot leads to the field sales team.Data Management: Update customer information, notes, and call outcomes accurately in the company’s CRM system.Target Achievement: Meet or exceed daily, weekly, and monthly quotas for call volume, conversions, or appointments booked.Script Adherence: Follow predefined communication scripts while maintaining a natural, polite, and persuasive tone