Job Description
Greet customers, listen to vehicle concerns, and document repair needs.Estimates & Scheduling: Schedule appointments and prepare written cost and time estimates for parts and labor.Communication: Translate complex mechanical talk into simple terms for clients and update them on repair progress.Approvals & Coordination: Get customer approval before work starts and coordinate with technicians and parts departments.Delivery & Billing: Explain invoices, handle payments, and resolve any customer complaints.