Job Description
Key Responsibilities
• Food Industry – Retail, Whole Sales, Production Candidates only can be applied.
• Oversee day-to-day branch operations and ensure smooth workflow.
• Manage sales, customer service, and branch profitability.
• Monitor inventory levels and coordinate with the production unit for product replenishment.
• Maintain product freshness, hygiene, and visual display standards.
• Ensure compliance with FSSAI guidelines and company quality norms.
• Achieve monthly and annual sales targets through effective team management.
• Handle customer queries, feedback, and complaints professionally.
• Plan and execute promotional activities and festive offers.
• Ensure accurate billing, cash handling, and record maintenance.
• Supervise, train, and motivate store staff to achieve performance goals.
• Schedule staff shifts and maintain proper attendance records.
• Conduct regular performance reviews and promote staff discipline.
• Maintain proper records of daily sales, wastage, and stock reports.
• Conduct periodic stock audits and coordinate with accounts for reconciliation.
• Report branch performance and operational updates to the Area Manager or Head Office.
• Ensure consistent product quality, taste, and presentation across all items.
• Follow standard operating procedures for packaging, labeling, and display.
• Maintain branch cleanliness, hygiene, and housekeeping standards.
• Build and maintain strong customer relationships to enhance loyalty.
• Ensure the branch upholds the brand’s image and values.
• Implement cost-control measures and minimize product wastage.
• Oversee maintenance of equipment, freezers, and display counters.
• Support new staff induction and ongoing product knowledge training.
• Coordinate with HR for payroll, attendance, and employee records.
• Prepare and submit daily, weekly, and monthly performance reports.
• Ensure compliance with company policies, safety, and hygiene protocols.
• Drive team motivation and foster a positive work environment.
• Lead by example to promote excellent customer service culture.
• Ensure readiness during festive and high-demand seasons.
• Represent the branch during audits, reviews, and management meetings.
Contact:
hr@bgnaidusweets.com