Job Description
Job Summary
Panacorp Software Solutions Pvt. Ltd. is looking for an experienced and responsible Admin CRM Manager to manage client relationships, coordinate the technical team, monitor project progress, handle administrative activities, and support revenue collection.
The candidate will be responsible for ensuring smooth coordination between clients, technical teams, sales, and management while maintaining proper CRM records and achieving operational and revenue objectives.
Key Responsibilities
Manage daily CRM and administrative activities of the branch.
Maintain accurate and updated client, project, and service records in the CRM.
Coordinate with clients regarding project requirements, updates, approvals, and delivery timelines.
Coordinate with the Technical and Research teams for proper project execution.
Assign and track work based on team capacity, priority, and project deadlines.
Monitor daily team performance, productivity, and work completion.
Follow up with team members to ensure assigned tasks are completed on time.
Track each client project from registration to final completion.
Handle client queries, concerns, and escalations professionally.
Maintain strong customer relationships and ensure client satisfaction.
Follow up with clients for pending payments and support timely revenue collection.
Monitor project-wise revenue, pending payments, and upcoming collections.
Coordinate with the Sales and Technical teams to support revenue achievement.
Prepare daily, weekly, and monthly CRM, performance, project, and revenue reports.
Maintain proper documentation of client records, project details, payments, and communications.
Identify delays, operational issues, and workflow gaps and take necessary corrective action.
Ensure proper communication and coordination between departments.
Support management in planning, team monitoring, reporting, and branch operations.
Improve CRM and administrative processes to increase team productivity and service efficiency.
Required Skills
Strong communication and client-handling skills.
Good team coordination and leadership ability.
Strong follow-up and negotiation skills.
Good knowledge of CRM and MS Excel.
Ability to prepare and maintain reports.
Strong organizational and time-management skills.
Problem-solving and decision-making ability.
Ability to manage multiple projects and responsibilities.
Ability to work under targets and deadlines.
Professional approach towards client relationship management.
Qualification & Experience
Qualification: Any Degree / BE / MBA preferred.
Experience: 3–6 years in CRM, Administration, Operations, Client Handling, Team Management, or a related role.
Experience in research, education, consultancy, academic services, or other service-based industries will be an added advantage.
Key Performance Areas
CRM data accuracy and maintenance
Client satisfaction and relationship management
Technical team coordination
Project completion and timely delivery
Team productivity and performance
Payment follow-up and revenue collection
Daily/weekly/monthly reporting
Administrative efficiency
Process improvement and operational control