Job Description
We are hiring a Customer Care Manager for a reputed Educational Consultant in Perinthalmanna. Male and female candidates are welcome to apply. Qualification: Degree, Diploma, or ITI. Candidates should have 3–5 years of CRM experience, with Automobile Industry experience preferred. The selected candidate will be responsible for managing customer relationships, handling student and parent inquiries, resolving complaints efficiently, ensuring excellent customer satisfaction, and maintaining long-term client engagement. The role includes supervising customer support activities, coordinating with the admissions and counseling teams, maintaining CRM records, preparing reports, following up on leads, and ensuring timely communication with clients. Candidates should possess excellent communication, leadership, and problem-solving skills, along with proficiency in MS Office and CRM software. A proactive attitude, strong organizational skills, and the ability to manage multiple tasks are essential. We offer an attractive salary, performance-based incentives, a professional work environment, and excellent career growth opportunities for experienced and dedicated candidates.