CUSTOMER RELATIONS OFFICER Job Opening in Ernakulam

Customer Engagement & Support: Proactively engaging with clients, greeting them, and providing high-quality service to ensure satisfaction and retention. Issue Resolution: Responding to queries in a timely manner via phone, email, or chat, and solving problems effectively. Relationship Management: Building and maintaining long-term relationships, often managing client profiles and following up post-service. Sales & Promotion: Identifying customer needs to upsell/cross-sell products, services, or packages. Data & Reporting: Maintaining accurate customer records and interaction logs using CRM software. Feedback Gathering: Gathering client feedback to share with internal marketing and product teams.

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