CAPTAIN Job Opening in Munnar

Service Supervision: Leads the service team during shifts, ensuring compliance with Standard Operating Procedures (SOPs) for food and beverage service. Guest Interaction: Greets guests, presents menus, takes orders (especially for high-profile tables), and handles guest complaints or special requests professionally. Operational Coordination: Acts as a liaison between the front-of-house staff and the kitchen to ensure timely, accurate order execution. Staff Leadership & Training: Trains new staff, conducts pre-shift briefings, assigns duties, and manages staff schedules. Billing and Cashiering: Handles guest billing, processes payments, and reconciles checks at the end of the shift. Inventory & Hygiene Management: Oversees table setups, maintains cleanliness, manages inventory/supplies, and ensures health and safety regulations are followed. Sales Maximization: Implements upselling techniques to increase restaurant revenue.

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