Sr. Front Office Associate Job Opening in Thiruvananthapuram

Key Responsibilities • Welcome guests warmly and assist with check-in and check-out procedures. • Handle room reservations, inquiries, and booking confirmations through phone, email, and walk-ins. • Provide guests with information about hotel facilities, services, and nearby attractions. • Handle guest requests, complaints, and feedback politely and efficiently. • Maintain accurate guest records and billing information in the system. • Coordinate with housekeeping and maintenance departments for room readiness and guest needs. • Ensure the front desk area is clean, organized, and presentable at all times. • Manage phone calls, emails, and guest messages professionally. • Handle cash, card payments, and invoices as per hotel policy. • Promote hotel services and assist in upselling rooms or additional services.

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