Team Lead Job Opening in Kochi

Job description: Job Title: Team Lead Company Name: Aathifpay, AR Pvt Ltd Work Location: Aathif Aura, Pazhassi Lane, Palarivattom, Kochi, Kerala – 682025 Job Summary: The Team Lead – Operations will be responsible for supervising daily operational activities, managing a team of executives, ensuring smooth transaction processing, maintaining service quality standards, and driving operational efficiency in a fast-paced fintech environment. Key Responsibilities: Lead and manage the operations team to ensure smooth day-to-day activities Ensure adherence to regulatory guidelines, compliance standards, and company policies Handle escalations from clients, merchants, and internal teams Coordinate with technical, finance, and compliance teams for issue resolution Conduct team training and performance evaluations Improve process workflows to enhance efficiency and reduce errors Ensure high levels of client satisfaction and service delivery Qualifications: Graduate/Postgraduate in any discipline Minimum 2–4 years of team handling experience Skills & Competencies: Strong leadership and team management skills Analytical and problem-solving skills Excellent communication skills (Hindi & Malayalam mandatory,) Strong computer proficiency Benefits: Attractive salary package (as per industry standards) Career growth and leadership development opportunities Opportunity to work in a fast-growing fintech environment Learning & skill enhancement programs Supportive and collaborative work culture Job Types: Full-time, Permanent Work Location: In person

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