FRESHERS CANDIDATE WANTED FOR BPO VOICE PROCESS AT SALEM Job Opening in Chennai

A BPO Voice Process job involves handling inbound/outbound calls to assist customers with inquiries, complaints, and product info, focusing on efficient problem-solving, maintaining high satisfaction, accurate documentation, and meeting performance targets using strong communication, listening, and computer skills, often requiring shift flexibility. Key responsibilities include resolving issues, following protocols, updating records, and escalating complex cases, while requiring skills in customer service, conflict resolution, and teamwork. Responsibilities: Handle inbound and outbound customer calls professionally. Resolve customer issues, complaints, and inquiries effectively. Provide accurate information about products, services, and company policies. Document all customer interactions and update records accurately. Follow communication scripts, guidelines, and company procedures. Meet performance metrics for quality, efficiency, and customer satisfaction. Escalate complex problems to senior team members or appropriate departments. Maintain a positive, empathetic, and professional attitude. Qualifications & Skills: High school diploma or equivalent. Excellent verbal communication and active listening skills. Strong problem-solving and conflict-resolution abilities. Basic computer literacy and typing skills. Ability to work in shifts (including weekends/holidays). Patience and ability to handle stressful situations. Customer-centric approach.

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