GUEST RELATION EXECUTIVE Job Opening in Thrissur

Greeting guests warmly upon arrival and creating a welcoming atmosphere Assisting guests with seating arrangements and managing reservations Handling guest inquiries, special requests, and concerns professionally Ensuring high standards of guest satisfaction throughout their visit Coordinating with waitstaff, kitchen, and management to meet guest needs Managing guest complaints and providing quick, effective solutions Monitoring dining areas to ensure service quality and cleanliness Maintaining updated knowledge of menus, promotions, and events Building positive relationships with repeat customers and VIP guests Recording guest feedback and reporting it to management Assisting in organizing special events and promotions within the restaurant Training and guiding new staff on guest service protocols Ensuring guests’ special occasions (birthdays, anniversaries) are recognized Overseeing waiting lists and ensuring efficient table turnover Supporting overall operations during peak hours Ensuring compliance with hygiene, safety, and hospitality standards

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