Senior Captain Job Opening in Kollam

A service captain job description includes supervising staff, ensuring guest satisfaction, and managing daily operations in a food and beverage setting. Key responsibilities involve leading the service team, training new members, and acting as the primary point of contact for customer inquiries and complaints. The role also requires coordinating with the kitchen for efficient food delivery, overseeing service quality, and ensuring compliance with health and safety standards. Team leadership and supervision: Lead and motivate the front-of-house staff, assign tasks, and ensure adherence to service standards. Guest experience management: Greet and interact with guests, answer questions about the menu, and handle any complaints or special requests to ensure satisfaction. Operational management: Oversee daily operations, including staff scheduling, table assignments, and managing inventory like cutlery and glassware. Kitchen coordination: Liaise with the kitchen to ensure timely and accurate delivery of food orders. Staff training: Train and orient new team members, conduct pre-shift briefings, and provide ongoing guidance. Service quality and standards: Ensure all service aspects are efficient, organized, and meet the establishment's standards. Compliance: Maintain cleanliness and ensure compliance with all health, safety, and hygiene regulations.

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